Deliveries & Returns (UK Customers)

Non-UK Customers please click on the link.

Our aim is to get your order to you as soon as possible after we have received it here in our office.

Unless some of the products ordered are out of stock delivery can be expected 3 working days later and certainly within 5 working days. However, if your order is urgent we can arrange guaranteed next working day delivery on orders received before 12.00pm (if stock is available) but there will be an additional charge of £15.00 and a signature will be required on delivery.

If you have placed an order on-line and we anticipate a delay we will let you know by email within 48 hours of receiving your order.

If you have placed an order by ‘phone and we anticipate a delay we will let you know by telephone within 48 hours of receiving your order.

If you have placed an order by post and paid by credit or debit card and we anticipate a delay we will let you know by ‘phone within 48 hours of receiving your order.

If you have placed an order by post and paid by cheque, we are unable to despatch your order until the cheque has cleared. This should be within 3 working days, but may take up to 7 working days depending upon your bank. If we anticipate a further delay we will let you know by ‘phone within 36 hours of receiving your order.

Please note that all non-deliveries of an order must be notified within 28 days of that order being placed. Otherwise we will assume that the order has been received, and our contract with the customer has been fulfilled. We cannot be held responsible for any non-delivery notified outside this timescale.

Returns

If you would like to return an item it must be done within 7 days of receipt with the item in pristine condition and all the relevant labelling still attached to the garment. We are unable to accept returns under any other conditions. You will either receive a full refund or an exchange can be made with the balance payable or credited using the same means by which you made your payment. Please retain a Proof of Posting certificate from the Post Office to provide proof of attempted return should that be necessary. Insurance is the responsibility of the sender, we cannot be held responsible for returns mislaid by either the Post Office or the buyer's delivery agents. It is therefore advisable to send returns by recorded delivery or requiring a signature on delivery. The cost of the return is the responsibility of the customer and not refundable by Sur la Piste.

Sale Items

During a Sale, if an exchange is required on an item bought prior to the start of the Sale, the exchanged items will be credited at the original price and new items charged at the original price not the Sale Price. This does not affect your statutory rights.